Terms and conditions

PRODUCTS
All the products details and images are available on the web site. Please see the chart for the right size.
For further information please contact us: customercare@vicenzaeurope.com

PRICES AND CURRENCY
All the prices, payments and invoices are in Euro.
Delivery is free on all orders placed from Italy and EU, except from Livigno, minor islands, Andorra, Croatia and Montenegro.
Please note that any import fee must be payed by the customer.

PAYMENT METHODS

Vicenza Europe Srl accepts a variety of payment methods online:

CREDIT CARD

When you purchase an item your credit card details are included in the security bank system of Mercury Payment Services.
You can pay with Visa, Mastercard and American Express.
Every transaction is monitored by a security server in order to protect the confidentiality of your personal information.
To better protect your personal data Vicenza Europe Srl recommends you to chose the services Verified By Visa or Mastercard Securecode: by requesting a security PIN code you can be safer during your shopping online.
For further information please visit the web sites: www.visa.com or www.mastercard.com
If the founds for the purchase amount are available and your account is valid, credit cards are processed immediately.
The amount will be charged immediately on your credit card even if the item is in pre-oder.

BANK TRANSFER
When you place an order choosing the bank transfer, you will automatically receive an e-mail with all the bank details of Vicenza Europe Srl.
Items will not be delivered until the payment is done.
Please send the bank transfer payment receipt via fax or e-mail within 48 hours from the order.
If the receipt is not sent, the order will be cancelled.
Items will be delivered as soon as the payment appears on the bank account.

PAYPAL
When you place an order choosing Paypal you can use your Paypal account. Items will be delivered at the Paypal billing address.
Please remember that Vicenza Europe Srl may ask the bank or Paypal to contact your bank to confirm that it is a valid account. The verifying procedure may lead to delays in delivery.

PRE-ORDERS

When you place an order choosing the bank transfer, you will automatically receive an e-mail with all the bank details of Vicenza Europe Srl.
Items will not be delivered until the payment is done.
Please send the bank transfer payment receipt via fax or e-mail within 48 hours from the order.
If the receipt is not sent, the order will be cancelled.
Items will be delivered as soon as the payment appears on the bank account.

PROMOTIONAL CODES

Vicenza Europe Srl promo codes provided by newsletters, social networks or authorized wed sites must be entered when checking out. Every code is active for a short period of time and can not be used after the expiration date.

DELIVERY METHODS

Delivery is free on all orders placed from Italy and EU, except from Livigno, minor islands, Andorra, Croatia and Montenegro.
Orders from other countries will be charged with the shipping rates when placing and paying the order
In case of delivery in remote areas, a fee of 5€ for Italy and 30€ for countries outside Italy will be charged while processing the order. Please verify if you live in a remote area at the following link:
http://www.dhl.com/content/dam/downloads/g0/express/services/surcharges/dhl_express_remote_areas.pdf
Vicenza Europe Srl delivers with DHL.

AVAILABLE ITEMS:
If the item you are ordering is in stock, the delivery will be within 1-5 working days (Monday to Friday) from the order date. In period of sales, special promotions or vacations deliveries can take longer.

PRE-ORDERED ITEMS:

If the item you are ordering is not in stock, it will be sent as soon it is available.
The total amount will be charged when you place the pre-order.

Please remember that Vicenza Europe Srl may ask the bank or Paypal to contact your bank to confirm that it is a valid account. The verifying procedure may lead to delays in delivery.

Delivery estimates:

Europe – EU – Standard: 2-6 working days depending on the area.
Europe – EU – Express: 1-2 working days for the main areas, 2-3 working days for remote areas.
Europe – Extra EU – Express: 1-2 working days for the main areas, 2-3 working days for remote areas
Russia: 3-4 working days (DHL)
Vicenza Europe Srl is not responsible for shipping delays due to border inspections or reason of force majeure.

Please note the following official holidays in Italy:
1 January
6 January
Easter and Easter Monday
25 April
1 May
2 June
15 August
1 November
8 December
25 December
26 December

TRACKING THE ORDER
Once your order has been dispatched, you will receive an e-mail from Vicenza Europe Srl containing the tracking number and a link to check the status of your order. You will also receive an SMS by the carrier in order to choose the delivery day.
In case of delay due to border inspections you will be contacted by the carrier or by Vicenza Europe Srl.

ORDER DELIVERY
Once you receive the item and before accepting the delivery by signing it please check the packaging. Vicenza Europe Srl sends the items in a box with the Vicenza logo. The box must be closed with Vicenza logged tape.
If the box or the tape seem to have been illegally opened please accept the delivery with reservation or refuse it.
If the delivery has been signed with an unauthorized signature or has been illegally opened please inform the carrier immediately and contact us at customercare@vicenzaeurope.com.
If the box has been damaged or some items are missing please keep the packaging for further inspections.
In case of damages, missing items or delivery at the wrong address please contact Vicenza Europe Srl within at least 10 days from the delivery date. Any overdue notification can not be accepted.
Since you place an order you are having a commercial agreement with Vicenza Europe Srl and that means you are accepting the delivery of the ordered items.
Please note that if the delivery is missed because of the customer (wrong address or telephone number, you are not at home when the carrier attempts to deliver your order, etc.) or if you refuse the delivery, the shipping rates and the border charges will not be refunded.

RETURNS
If you are not completely satisfied by your purchased items, you can return them in their original unworn condition within 14 days of receipt.

Online return instructions:

  1. Login to your account entering your e-mail address and your order number. Select the items you wish to return and choose a returning method (change size or refund). When the request is completed you will receive an e-mail by Vicenza Europe Srl containing the return authorization number, the delivery label and the instruction for the return. The returns are for free just in Italy, except for the shoes in the area “end of series”. For those will be asked an amount that includes all shipping costs incurred also in Italy. In the rest of the world will be asked to pay it before we will proceed with the planning of the pick up. The carrier will be chosen by Vicenza Europe Srl. The shipment rates, if necessary, will be requested before the delivery.
  2. If the carrier is different from the one chosen by Vicenza Europe Srl, you will be charged by the shipping rates.
  3. Please return the items within 14 days from the order receipt.

You can chose between:

  1. Exchange (different size)
    You can return the item only to change the size. The new item will be sent as soon as we receive the wrong one. If it is available the delivery will be immediate. If not, the item will be sent as soon as possible. If after receving the exchange, the customer want to refund it again, he must pay all the delivery costs of the second deliver and refund.
    Read returns – terms and conditions for regulations during sales period.
  2. Refund
    A refund is initiated after having received and checked your item. The way your refund is processed depends on your original payment method. The refunded amount currency will be the same currency in which the item has been purchased. Differences due to changes in currency exchange rates will not be refunded. The delivery charges will not be refunded. Refund is not allowed during sales period.

RETURN – TERMS AND CONDITIONS

  • The shoes must be returned unworn and in their original conditions. The sole must be in perfect condition.
  • Every item must be returned in its original box completed with all the original accessories.
  • All the shoes and the accessories must be returned with their original boxes. Since boxes are part of the product itself they can not be used as delivery package.
  • All the items must be returned in the box with the Vicenza logo.
  • If the received items are damaged or the delivery is wrong please contact Vicenza Europe Srl by e-mail at customercare@vicenzaeurope.com Vicenza Europe Srl may request pictures of the damaged item before authorizing the return and paying the delivery costs for the return itself.
  • The authorized returns must be sent from the same country of the delivery
  • Vicenza Europe Srl may not accept returns sent by different carriers, if Vicenza Europe Srl must pay the delivery charges or collect the items directly form the carrier.
  • Vicenza Europe Srl will not accept unauthorized returns or returns that are not in line with the returns terms and conditions. In this case the items will be resent to the customer original delivery address and the customer will be charged by the 10% of the item value.
  • Returns during sales period is allowed just for changing sizes and just in case the product will be available in the warehouse; otherwise we will do refund.

For further information see the European legal regulation for E-Commerce.

WEBSITE TERMS AND CONDITIONS OF USE

ONLINE ITEMS AND IMAGES
Vicenza Europe Srl is not responsible for the differences in color of the items due to a malfunction or a different system of the computer used by the customer. The images on Vicenza Europe Srl website are owned by Vicenza ltd. Unauthorized use of those images without notice by Vicenza Europe Srl will be pursued by law. For further information please contact us: customercare@vicenzaeurope.com

ITEMS AVAILABILITY
The item availability on the web site in terms of size and color is directly verified with the Vicenza Europe Srl warehouse.
As authorized reseller of the brand Vicenza, Vicenza Europe Srl is a warranty for the authenticity of the products.
Once you place your order Vicenza Europe Srl will verify and confirm the actual availability of the chosen items. If the items are not available or the order can not be carried out according to your request, Vicenza Europe Srl will immediately inform you.

LEGAL TERMS AND CONDITIONS

This section contains the legal terms and conditions about Vicenza Europe Srl website.
Using the website VICENZAEUROPE.COM you are agreeing to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms and conditions, please do not use our website. The access to the website and to its services is for your personal use only. Vicenza Europe Srl provides its customer with information about the products and the way to purchase them.

PROPERTY – COPYRIGHT AND REGISTERED TRADEMARKS
VICENZAEUROPE.COM and all its content are property of Vicenza Europe Srl, including documents, images, scripts, music, software, codes and format scripts. The website contents are protected by copyright.
Any reproduction, redistribution, change, transmission or publication of part or all of the contents in any form is prohibited, except with express written permission of Vicenza Europe Srl.

ORDERS PROCESSING
Vicenza Europe Srl can refuse to process an order if there is no confirmation of a valid bank account. Once placed the order can not be changed. Items ordered separately will be sent separately. Vicenza Europe Srl can postpone the delivery if the order can not be processed due to circumstances beyond our control. Special promotions and sales can delay the delivery. Vicenza Europe Srl. can refuse to process orders or provide services to everyone in every moment.

COMMERCIAL POLICY

FINAL CUSTOMER
Through the website VICENZAEUROPE.COM Vicenza Europe Srl provides an exclusive service to all its customers.
All the products on VICENZAEUROPE.COM are addressed to the final customer. As final customer is intended a person who uses the product without professional or working purposes or a legal person who is not a reseller of the products purchased on VICENZAEUROPE.COM.
Please do not place an order if you are not the final consumer of our products. Vicenza Europe Srl may not process orders not in line with the above commercial policy.

CUSTOMER
To place an order on VICENZAEUROPE.COM you have to:
– be the final consumer as stated in the above commercial policy
– be at least 18 years old
– be legally able to draw up a contract
– have a valid e-mail address
– have a valid credit card: Visa, Mastercard, American Express or a valid PayPal or bank account

DISCLAIMER
The purpose of the information provided by Vicenza Europe Srl. on the website is to offer a perfect costumer service.
Vicenza Europe Srl is not responsible for any technical inaccuracy and/or typographical errors, which can be immediately adjusted upon request.
Vicenza Europe Srl. has the right to change or update the website if necessary without notice.
Vicenza Europe Srl is not responsible for the information provided on the website if different in the customer country
Vicenza Europe Srl is not responsible for any problem, damage or risk for the customer in misusing the website
Vicenza Europe Srl guarantees that the website VICENZAEUROPE.COM is safe according to the international standards for web security. When correctly used the customer is safe.
Vicenza Europe Srl is not responsible for malfunctions due to cookies disabled by the customer
Vicenza Europe Srl. has the right to change or update the terms and conditions whenever it is necessary without notice
The customer has to accept this disclaimer periodically checking updates, changes or adjustments.

ITALIAN LAW
By using the website VICENZAEUROPE.COM the user agrees that all the terms and conditions are ruled by the Italian law. Vicenza Europe Srl is not responsible for the contents conformity to other countries. Visiting the website from countries where those contents are considered illegal is prohibited. Users visiting the website from those countries are aware of their responsibilities in terms of legal consequences or sanctions ruled by the local laws. In terms of online despite resolution please see the EU legislation UE 434/2013 at http://ec.europa.eu/odr.

AFTER – SALES SERVICE

Warranty

  1. Vicenza Europe Srl covers every lack of conformity in use within two years from the item receipt.
  2. According to the terms and conditions conformity in use means: a) items can be used for their purpose; b) items are in line with the description and the quality of the samples shown on the website VICENZAEUROPE.COM; c) items are in line with the quality and the performance according to the technical features stated by VICENZAEUROPE.COM, manufacturer or agents on labels and advertisements; d)items are in line with any different use asked by the costumer and agreed with VICENZAEUROPE.COM
  3. Any defect in the item must be reported within two months from the discover. Reporting the defect is not necessary if VICENZAEUROPE.COM already knows it or has hidden it.
  4. In any case, lacks of conformity discovered within six months from the item delivery are estimated to be visible since the beginning, unless the lack is incompatible with the nature of the item or its lack of conformity.
  5. In case of lack of conformity the customer can ask for free repair or replacement, a price reduction or the contract cancellation unless VICENZAEUROPE.COM disagrees because the request is impossible or too expensive to satisfy according to the Consumer Code (art. 130, comma 4, del Codice del Consumo).
  6. The request must be sent to Vicenza Europe Srl by e-mail at customercare@vicenzaeurope.com. Vicenza Europe Srl will answer within 5 working days. In case of acceptance Vicenza Europe Srl will state the timing and the way of delivery or replacement of the item with lack of conformity
  7. In case of unsuccessful, missed or late item repair or replacement or in case of disadvantages for the costumer, the customer can ask for a price reduction or the contract cancellation. The request must be sent to Vicenza Europe Srl. Vicenza Europe Srl will answer within 5 working days.In answering it will be stated if Vicenza Europe Srl agrees or disagrees and the reason why.
  8. In agreeing to accept the request Vicenza Europe Srl will state the price reduction or the terms and conditions for the return of the defected item.

Update 10/12/2019